This website is owned and managed by That’s The Look.
By using this website and our services you (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We, That’s The Look, reserve the right to amend these Terms & Conditions at any time without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.
We encourage you to email us directly at firstname.lastname@example.org if you have any questions regarding these Terms & Conditions.
You are allowed to cancel your order within 7 days for a full refund. If the product has been posted when you request cancellation you will be required to return at your expense in accordance with our customer returns policy before you are granted a refund. Items must be received with 15 days of this notification to be eligible for a full refund.
Code of Conduct
Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude, aggressive or violent communication.
We may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors which can include “cookies” which would be temporarily stored on your computer during the order process. Information collected in this way can’t be used to identify you unless you modify your internet browser settings.
If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.
We will only use information collected about you lawfully and in accordance with the Data Protection Act (1998). We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law. Under no circumstances will That’s The Look sell or donate your information to any 3rd party.
If you have subscribed to receive notifications and information from us directly, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication. You may also request at anytime that we delete your account details and we will do so in accordance with the Data Protection Act.
Customer Returns and our Guarantee
A customer may return any item within 7 days of delivery, for a refund or exchange provided the item(s) meets with the following criteria:
All goods must be returned in the original condition they were received.
Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outlined in this section. A refund or exchange will not be provided for products returned in a used condition or that have been tampered with.
Used condition and tampering includes but is not limited to:
Cosmetic or skincare products that have:
(i) been opened and any packaging removed
- ii) factory twist setting undone on any bottles or packaging
(iii) missing packaging
(iv) protective seal strips removed from cosmetics
If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return. You will be granted the option to pay for its return to you.
If you do not reply or refuse to make payment for its return to you, the item will be held for 30 days and then destroyed.
Returns must be requested within 7 days of receipt of delivery. Returns will not be accepted after 7 days unless goods are faulty.
Our goods are not shipped faulty. As cosmetics are a hygienic product unfortunately we cannot accept back items simply because of a shade choice. As above, if the product has not been opened/tampered with please return your product within 7 days of receipt.
The buyer is responsible for all postage costs when returning items to us for refund or exchange. Before returning the item, we ask that you contact us first and we will give you instructions for their safe return.
We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of 1st class postage costs to our business.
We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number shows delivery of an item but our offices haven’t received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different from the one directed by us, no refund or exchange shall be given.
The customer is responsible for the return costs of the item unless the item is deemed to have a defect.
Your items must be labelled ‘returns’ according to the shipping legislation of your country. We shall not be liable for any duty incurred when the item reaches the UK.
If an item incurs duty when it reaches the UK, we will not accept the delivery and the item will be shipped back to you unopened by the courier service in the UK.
If you choose to send back your return or exchange via unrecorded post, we will not be held liable for any delay or loss. This is in accordance with all UK legislation.
All refunds will be returned to the original payment method. This will occur within and no more than 28 days after we receive your return, in accordance with DSR legislation.
If a refund occurs after an exchange(s) the cost of posting out the exchanged items will be deducted from your refund total.
Any item returned that is determined to have been tampered or used will be offered to be returned to the customer via email. This return is at the customer’s expense.
All returns must be received within 7 days of notifying us that you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside this time period.
We reserve the right to deduct postage costs from any refund amount for goods returned outside the time frames required by the rules of distance selling.
Delivery of products, associated costs and timelines
Delivery is not included for orders within the UK. A standard postage charge is added at checkout and is subject to increase at any time. We aim to ensure that all orders placed are dispatched to customers within 1 business day of cleared payment, depending on stock availability and final destination.
The majority of our orders are sent via Royal Mail and will be posted 1st Class. In certain cases we may use Royal Mail Special Delivery for locations that are better accessible using the local mail service.
International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.
1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our UK customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.
We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.
2) Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. For UK addresses we are happy to make one more postage attempt at no extra charge. If you require a refund, the cost of postage will be deducted from the amount initially paid at point of sale.
3) UK Remote Areas
Occasionally we receive orders from remote areas and regions in the United Kingdom. These orders will be shipped via Royal Mail to ensure timely delivery but are not guaranteed to arrive “next business day”. These areas currently include
a) Northern Ireland
b) Isle of Man
c) Scottish Highlands- specifically postcodes beginning with, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
d) Channel Islands
If you have any concerns please contact us directly.
4) Delays due to weather or strike action
We will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late – in accordance with our returns policy.
Disclaimer – Warranties
Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if That’s The Look had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
Disclaimer – Trademarks, Images, 3rd party copyright
Except where expressly stated to the contrary all persons including their names and images, third party trademarks and images of the third party products, service and locations featuring on this website. Furthermore, unless it is expressly stated on our website that certain product, service or location is connected, associated, linked or affiliated to the maker, right owners or broadcasters of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.
Disclaimer – Images
We make every effort to maintain clear descriptions and endeavour to use such “up to date” images that are representative and truly reflect the item to be purchased. However we cannot be held responsible for any perception you may have in product representation.
It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings. This is why we allow you to return your product within 7 days of receipt for a full refund.
E-tail of Products and Services
By making a request or order you are offering to purchase a product which we will accept to sell to you in accordance with these Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to the availability and any guarantee warranties or representations made as to delivery times are limited to the rules of the postal service we choose. We are not responsible for any delay due to postal strikes, weather conditions or similar circumstances beyond our immediate control.
We are entitled to refuse any request made by you. If your order is accepted we will inform you by emailing you or by telephone call.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of goods. It is your responsibility to inform us of any change to these details as soon as possible.
All prices are subject to changes without notice.
These Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and That’s The Look. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by us. Your statutory rights are not affected.
Cosmetic Returns Procedure
We do not accept returns due to hygiene reasons, unless the goods have been damaged or That’s the Look Ltd delivered a wrong order to the customer in which the Customer is entitled to replacement.
Returns Procedures – Please contact us first via email prior to sending your item(s) back to us. For your protection, we recommend that you get a ‘certificate of posting’ from your local Post Office. That’s The Look Ltd will not accept responsibility for any goods until we receive them. You have the right to cancel your order within 7 days. The 7 day’s start from the day after you receive the goods. If you do exercise the right to cancel and claim a refund of your payment subject to our detailed checks of the merchandise, refunds can take up to 14 days to appear on your bank / credit statement. All refunds will be returned to the original payment method. Customer bears return postage cost.
That’s The Look Ltd may at any time terminate or suspend any part of our services without notice.
Variation of Content
That’s The Look Ltd shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of our website.
VAT & Customs
We do not currently charge VAT on any sale. The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state.
Payment & Currencies
All prices are quoted and provided in the currency of GBP. Upon checkout a breakdown of all fees will be shown.
We accept most major credit & debit cards. Card payments are processed using the payment gateway WooCommerce Solutions. Please note that your credit card company may charge you a percentage surcharge in addition to this transaction.
Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.
All information and material submitted by you to us or that you publish on any public area of our website shall be provided by the submitter and accepted by That’s The Look website on a non-confidential basis subject to our Terms & Conditions. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any legal purpose) and authorize others to do the same, any such information or material and any ideas contained in such information or material.
Please contact us within 7 days if you are unhappy with the product for any reason. We are happy to refund or exchange providing our terms have been adhered to. The customer bears the return postage costs to us. We charge postal costs at the standard rate for all exchanges on all accessories.